Our Job Opportunities

Are you a team player and interested to provide the greatest customer experience?
Do you have a passion for computers and technology?

At Scorptec Computers, our customers love our level of service, professionalism, and expertise.

After Sales Support Officer


Taguig 1630
Philippines
Published on 02/02/2024 00:23:07

Technical Sales Support Team Leader - VIC

At the current time, we have a Full Time Monday to Friday (Saturday as required) opportunity for the right candidate based in Clayton.

As a Technical Sales Support Team Leader, you will need to provide the best-in-class technical support for customer making decision to acquire IT products and build a custom PC. To assist customer to solve basic technical issues while using the IT products and the custom PC. To provide leadership, coaching and support to the Technical Sales Support team.

Duties:
• To provide Level 1 technical support to all Scorptec customers as part of the technical support team.
• Work closely with both the aftersales and warranty teams to ensure a positive customer experience.
• To serve as the escalation point of the Sales Teams regarding technical concerns and inquiries.
• To provide technical advice, quality, and compatibility checks for custom built systems.
• To create, follow up and process custom system quotations for the online sales team or the customer directly
• To provide technical training to the Sales team and possibly other departments
• To provide leadership, training and support to a small team of technical sales and support staff located both locally and remotely

To be successful in this role, you will need:
• 3-5 years of technical support experience – computer hardware
• Extensive Hardware Knowledge (Theoretical and Practical – builds and customizes PC) and Software IT Product Knowledge
• Strong passion for IT
• Proven excellence in phone and customer service manner and skills.
• Ability to listen to and empathize with customers
• Advanced IT product knowledge, functionality, and troubleshooting.
• Previous Zendesk experience is preferred.
• Ability to work under minimal supervision.

Clayton, Melbourne VIC 3168
Australia
Published on 06/07/2023 23:50:08

Warehouse Officer (QLD)

At the current time, we have a  Full-Time (Monday – Saturday) opportunity for the right candidate.

As a Warehouse Officer you will be integral to the operation by:

  • Receiving and Dispatching shipments to and from delivery drivers.
  • Picking products from the warehouse for pick-up and delivery orders.
  • Packing goods into cartons and/or pallets for delivery.
  • Ensure timely shipment, smooth delivery and handling customer enquiries
  • Verify quantity and quality of goods, freight invoices and preparation of shipping documentation
  • Assist in stock-take

To be successful in this role, you will need:

  • A can-do-attitude and willingness to work in all areas of the warehouse.
  • Ability to identify main differences in IT hardware, components, and systems.
  • Attention to detail, specifically in regards to matching up serial numbers and product codes.
  • A current Driver’s License
  • Knowledge on proper manual handling safety & procedures
  • Experience using pallet jack/walkie stacker, and barcode scanners
  • Basic computer skills


Tingalpa QLD 4173
Australia
Published on 18/02/2024 17:58:22

Retail Sales Assistant - NSW

 At the current time, we have Full-Time opportunities for the right candidates.  

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by:
Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,
Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,
Managing point-of-sale processes,
Handling of stock for customer orders,
Assisting with product returns, warranty, technical services, and warehouse duties,
Facilitate store marketing and stock management, in-store displays and demos
Follow up ETA for orders on behalf of customers.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations:
NSW: Silverwater and Macquarie Park

To be successful in this role, you will need:
A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.
A passion for technology and have technical knowledge about IT hardware and PC systems.
A can-do attitude, and a willingness to assist in the operation of the branch.
To demonstrate excellent customer serviceability,
Strong communication skills - both written and verbal,
Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,
To conduct yourself in a way that portrays professionalism and friendliness.

Multiple Locations, NSW NSW
Australia
Published on 20/08/2023 20:20:29

Sales Support Officer


Taguig 1630
Philippines
Published on 01/02/2024 23:47:38

Tech Retail Assistant - QLD

At the current time, we have 1 Full Time opportunity for the right candidate at our new store opening in Tingalpa.

As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:

Ability to perform technical duties and routine diagnostic procedures and processes,

Ability to inspect faulty item, duplicate fault and work on a remedy solution,

Processing sales and warranty orders,

Perform quality computer builds and testing processes,

Understand and apply quality control testing,

Provide excellent customer service and ascertain customer needs and requirements,

Manage point of sales processes,

Pick and pack customer orders,

Achieving sales targets.

You will also occasionally:

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

To be successful in this role, you will need:

A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).

Experience with hardware and software issues and how to build systems to specification.

Strong product knowledge on PC builds and product functionality.

Strong Customer Service skills -ability to build rapport and relationship with customers.

Good Communication skills – written and verbal.

Time Management Skills.

Integrity, honesty, flexibility, good energy levels and ability to deal with stress.

Willing to work in team environment.

Tingalpa QLD 4173
Australia
Published on 28/10/2022 01:56:35

Tech Retail Assistant - VIC

At the current time, we have 3 Full Time opportunities for the right candidates. One at our Clayton store, one at Rowville and one at South Melbourne.

As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:

Ability to perform technical duties and routine diagnostic procedures and processes,

Ability to inspect faulty item, duplicate fault and work on a remedy solution,

Processing sales and warranty orders,

Perform quality computer builds and testing processes,

Understand and apply quality control testing,

Provide excellent customer service and ascertain customer needs and requirements,

Manage point of sales processes,

Pick and pack customer orders,

Achieving sales targets.

You will also occasionally:

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:

A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).

Experience with hardware and software issues and how to build systems to specification.

Strong product knowledge on PC builds and product functionality.

Strong Customer Service skills -ability to build rapport and relationship with customers.

Good Communication skills – written and verbal.

Time Management Skills.

Integrity, honesty, flexibility, good energy levels and ability to deal with stress.

Willing to work in team environment.

Multiple Locations, VIC VIC
Australia
Published on 28/10/2022 02:15:18

Commercial Accounts Manager

Currently, we have a full-time opportunity for the right candidate to join our Commercial Division. The main function of the position is to develop and manage sales opportunities and managed accounts within Corporate, Government, Education and other commercial and business customers.
The main duties include:
• Present and sell IT solutions and sales support services to current and potential clients.
• Establish and maintain current client and potential client relationships.
• Follow up on new leads and referrals.
• Identify sales prospects and contact these and other accounts.
• Prepare quotations and sales contracts.
• Drive to progress and maximise Key Performance Indicators.
• Planning and forecasting on managed accounts and non-managed accounts.
• Manage customer account servicing through visitations and quality checks and other follow-up.
• Identify and resolve customer concerns.
• Assist and liaise with the Retail Sales team when required.

You will also occasionally:
• Train in different departments to broaden experience, knowledge, and skills,
• Attend training and seminars to obtain certification or relevant technical knowledge.

Before enquiring or applying for this position, please ensure that you can identify with the critical competencies outlined below. At this time applications without the minimum critical competencies will not be considered.

Skills and Experience:
• Three to five years of Sales experience, ideally in a software/IT industry selling to commercial, education and government organisations.
• Tertiary Qualification in IT/Computer Science.
• Up to date IT knowledge on Server, Networking, Workstation, PC, Laptop, Software, Print and Storage.
• Proven sales performance in a business development capacity.
• Strong telephone and presentation skills with the ability to open and close over the phone.
• Self-starter with a strong team ethos.
• Excellent interpersonal and time management skills.

Melbourne VIC
Australia
Published on 27/03/2024 18:51:13

Application Support Analyst

The Application Support Analyst role sits within the Web Development team and reports directly to the Web Development Project Manager, working in a vibrant team closely with experienced developers and end users in a matured but evolving retail setting! This role resides within the 3D Photomation business that supports the core business of Scorptec Computers and other external clients.


OBJECTIVE

The role operates as the owner of the application support helpdesk within the development team. This position is expected to troubleshoot issues, carry out testing, and configuration of the ERP and eCommerce systems.

We are looking for a team player who has excellent written and verbal communication skills to effectively interact with technical and non-technical stakeholders. In addition, the ideal candidate is passionate about improving business performance through good quality and intelligent technologies.

 
POSITION RESPONSIBILITIES

·        Investigate, troubleshoot and determine root cause of reported issues.

·        Manage support ticket queue and priorities.

·        Ensure support tickets are responded and resolved within SLA.

·        Manage stakeholders’ expectations by responding through support tickets or in person where appropriate.

·        Perform analysis to produce proposals to improve quality of department deliveries.

·        Perform data adjustments wherever required.

·        Create user and administrator documentation where appropriate.

·        Configure system parameters, workflows and permissions where appropriate.

·        Participate in the test phase of SDLC by performing testing for fixed issues.

·        Monitor error and processing logs to identify bugs to be fixed.

·        After hours support for high priority incidents and changes may be required.

REQUIRED EXPERIENCE / SKILLS

·        Tertiary qualifications in an IT related discipline or relevant IT qualifications.

·        3+ years’ experience as an application support analyst or similar role.

·        Strong experience working with PHP, MySql, Javascript (Mandatory).

·        Excellent analytical, troubleshooting and problem solving skills.

·        Excellent verbal and written communication skills.

·        Strong time management and organisational skills.

·        Experience in using task management tools such as JIRA.

·        Demonstrate strong desire and ability to learn.

·        Demonstrate excellent attention to details.

·        Customer focused, ideally with experience in an omnichannel retail environment.

·        Knowledge of ecommerce and/or ERP applications would be an advantage.

·        Experience in ITIL processes and practices would be an advantage.

BENEFITS

·        A competitive salary package

·        Long term career potential within a privately owned company

·        Recognition through various employee award initiatives

·        An Employee Assistance Program, which incorporates a tailored wellbeing initiative

 
Please note that we only accept applicants who are eligible to work in Australia and located in Melbourne or looking to relocate.

Agencies please note: We will contact our preferred recruiting partners if we require assistance recruiting for this role.



Clayton, Melbourne VIC 3168
Australia
Published on 08/04/2024 20:03:38

Warehouse Officer (NSW)

At the current time, we have a Full Time (Monday – Saturday) opportunities for the right candidates.

As a Warehouse Officer, you will be integral to the operation by:

Receiving and Dispatching shipments to and from delivery drivers.
Picking products from the warehouse for pick-up and delivery orders.
Packing goods into cartons and/or pallets for delivery.
Ensure timely shipment, smooth delivery, and handling customer inquiries
Verify quantity and quality of goods, freight invoices, and preparation of shipping documentation
Assist in stock-take
Loading/unloading pallets.
Deliveries around stores.
Loading/unloading vans and trucks.
To be successful in this role, you will need:

A can-do attitude and willingness to work in all areas of the warehouse.
Ability to identify main differences in IT hardware, components, and systems.
Attention to detail, specifically in regard to matching up serial numbers and product codes.
A current full Driver’s License
The ability to drive a van would be an advantage
A forklift licence is recommended
Knowledge of proper manual handling safety & procedures
Experience using pallet jack/walkie stacker, and barcode scanners
Basic computer skills

Silverwater, Sydney NSW 2128
Australia
Published on 14/08/2023 22:34:05

Retail Sales Assistant - VIC

At the current time, we have a number of Full-Time opportunities for the right candidates.  

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by:
Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,
Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,
Managing point-of-sale processes,
Handling of stock for customer orders,
Assisting with product returns, warranty, technical services, and warehouse duties,
Facilitate store marketing and stock management, in-store displays and demos
Follow up ETA for orders on behalf of customers.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:
A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.
A passion for technology and have technical knowledge about IT hardware and PC systems.
A can-do attitude, and a willingness to assist in the operation of the branch.
To demonstrate excellent customer serviceability,
Strong communication skills - both written and verbal,
Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,
To conduct yourself in a way that portrays professionalism and friendliness.

Multiple Locations, VIC VIC
Australia
Published on 03/09/2023 23:25:22

Technical and Warranty Support Officer - VIC

We are currently looking for gifted customer support officers who can ensure that our customers receive the best service possible and turn around a disappointing experience by customers into outstanding solutions.

At the current time, we have a Full-Time (Monday – Friday) opportunity for the right candidate.

As a Technical and Warranty Support Officer you will be integral to the operation by:

Processing warranty claims and performing technical services according to company procedures and guidelines,
Resolving customer issues in a timely manner,
Handling warranty claims to consist of (but not limited to): Validation of new applications, pickup arrangements, fault duplication and confirmations, distributor RMA applications, and follow-ups, completion of claims, and interdepartmental liaison.
Performing technical and onsite services comprising of (but not limited to): troubleshooting, system upgrades, system tune-ups, and quote preparation
Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
Working closely with direct supervisors to achieve performance targets and maintain high-quality outputs.
To be successful in this role, you will need:

To have strong people skills, and be able to maintain composure and etiquette.
To be great at solving problems, troubleshooting, and technical issues.
Empathy with customers and treating them with respect and dignity.
Strong organizational skills to keep up with the volume of RMA claims and resolve these claims within a timely manner that are in alignment with Customer Expectations.
To have a good aptitude to learn, and develop new skills in technical repairs and troubleshooting.
To have good time management skills and can make decisions quickly and accurately.
To have a working understanding of what is expected from customers and the business according to Australian Consumer Law (ACCC).

Dandenong South, Melbourne VIC 3175
Australia
Published on 14/03/2024 19:46:46

System Assembler

At the current time, we have Full-Time (Monday – Friday 9:30 AM – 6:00 PM) opportunities for the right candidates.

As a System Assembler, you will be integral to the operation by:

Processing system orders and performing technical services according to company procedures and guidelines,
Assembling systems according to department ordained KPI’s
Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
Working closely with direct supervisors to achieve performance targets and maintain high-quality outputs.
To be successful in this role, you will need:

Great communication skills.
To be experienced in and or have knowledge of Computer components and Assembly.
To be great at solving problems, troubleshooting, and technical issues.
To have a good aptitude to learn and develop new skills in assembly and troubleshooting.
To have good time management skills and can make decisions quickly and accurately.
Before enquiring or applying for this position, please ensure that you can identify with the critical competencies outlined in bold. At this time, applications without the minimum critical competencies will not be considered.

Dandenong South, Melbourne VIC 3175
Australia
Published on 26/03/2024 20:11:07

Retail Support Assistant - VIC

At the current time, we have Full Time opportunities for the right candidates as an entry-level retail position. This includes our 3 branches and Dandenong South.

As a Retail Support Assistant, you will be assisting our customers and team on a daily basis by:

Handling transfer, dispatch, picking, pickup, and delivery with maximum efficiency and accuracy,
Liaising and organizing with couriers to collect the parcels in a timely manner,
Maintaining the warehouse area of the store with tidiness and orderly,
Ensuring the showroom/work area are properly set up and cleanliness maintained,
Assisting in checking Pickup shelves to ensure the orders are still there without missing items,
Assisting in picking up the new orders from overnight,
Handling of stock for customer orders,
Assisting sales team to perform any appropriate administrative tasks, including ordering office stationery & supplies, paperwork transfer back to finance, etc.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Assist in quarterly stock take.

To be successful in this role, you will need:
Previous experience in a retail store position or working with a team within a retail environment
Act with honesty, integrity, and a professional code of ethics
Ability to perform manual handling safely
Ability to use a pallet jack/ walkie stacker
Interest in IT and some basic product knowledge
High level of attention to detail
Experience as a store person within a distribution, picking, packing, and receiving warehouse would be an advantage
Good written and verbal communication skills
A current valid driver’s license would be an advantage
Good computer skills

Multiple Locations, VIC VIC
Australia
Published on 04/12/2023 22:58:55