Our Job Opportunities

Are you a team player and interested to provide the greatest customer experience?
Do you have a passion for computers and technology?

At Scorptec Computers, our customers love our level of service, professionalism, and expertise.

Technical and Warranty Support Officer - VIC

We are currently looking for gifted customer support officers who can ensure that our customers receive the best service possible and turn around a disappointing experience by customers into outstanding solutions.

At the current time, we have a Full-Time (Monday – Friday) opportunity for the right candidate.

As a Technical and Warranty Support Officer you will be integral to the operation by:

Processing warranty claims and performing technical services according to company procedures and guidelines,
Resolving customer issues in a timely manner,
Handling warranty claims to consist of (but not limited to): Validation of new applications, pickup arrangements, fault duplication and confirmations, distributor RMA applications, and follow-ups, completion of claims, and interdepartmental liaison.
Performing technical and onsite services comprising of (but not limited to): troubleshooting, system upgrades, system tune-ups, and quote preparation
Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
Working closely with direct supervisors to achieve performance targets and maintain high-quality outputs.
To be successful in this role, you will need:

To have strong people skills, and be able to maintain composure and etiquette.
To be great at solving problems, troubleshooting, and technical issues.
Empathy with customers and treating them with respect and dignity.
Strong organizational skills to keep up with the volume of RMA claims and resolve these claims within a timely manner that are in alignment with Customer Expectations.
To have a good aptitude to learn, and develop new skills in technical repairs and troubleshooting.
To have good time management skills and can make decisions quickly and accurately.
To have a working understanding of what is expected from customers and the business according to Australian Consumer Law (ACCC).

Dandenong South, Melbourne VIC 3175
Published on 14/03/2024 19:46:46