Technical and Warranty Support Officer - VIC

Dandenong South, Melbourne, Australia

At the current time, we have a Full-Time (Monday – Friday) opportunity for the right candidate.

As a Technical and Warranty Support Officer you will be integral to the operation by:

  • Processing warranty claims and performing technical services according to company procedures and guidelines,
  • Resolving customer issues in a timely manner,
  • Handling warranty claims to consist of (but not limited to): Validation of new applications, pickup arrangements, fault duplication and confirmations, distributor RMA applications, and follow-ups, completion of claims, and interdepartmental liaison.
  • Performing technical and onsite services comprising of (but not limited to): troubleshooting, system upgrades, system tune-ups, and quote preparation
  • Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
  • Working closely with direct supervisors to achieve performance targets and maintain high-quality outputs.

To be successful in this role, you will need:

  • To have strong people skills, and be able to maintain composure and etiquette.
  • To be great at solving problems, troubleshooting, and technical issues.
  • Empathy with customers and treating them with respect and dignity.
  • Strong organizational skills to keep up with the volume of RMA claims and resolve these claims within a timely manner that are in alignment with Customer Expectations.
  • To have a good attitude to learn, and develop new skills in technical repairs and troubleshooting.
  • To have good time management skills and can make decisions quickly and accurately.
  • To have a working understanding of what is expected from customers and the business according to Australian Consumer Law (ACCC).