Technical Sales Support Team Leader - VIC

Clayton, Melbourne, Australia

At the current time, we have a Full-Time Monday to Friday (Saturday as required) opportunity for the right candidate based in Clayton.

As a Technical Sales Support Team Leader, you will need to provide the best-in-class technical support for customers making decisions to acquire IT products and build a custom PC.  To assist customers to solve basic technical issues while using the IT products and the custom PC. To provide leadership, coaching, and support to the Technical Sales Support team.

Duties:
•    To provide Level 1 technical support to all Scorptec customers as part of the technical support team.
•    Work closely with both the aftersales and warranty teams to ensure a positive customer experience.
•    To serve as the escalation point of the Sales Teams regarding technical concerns and inquiries.
•    To provide technical advice, quality, and compatibility checks for custom-built systems.
•    To create, follow up and process custom system quotations for the online sales team or the customer directly
•    To provide technical training to the Sales team and possibly other departments
•    To provide leadership, training, and support to a small team of technical sales and support staff located both locally and remotely

To be successful in this role, you will need:
•    3-5 years of technical support experience – computer hardware
•    Extensive Hardware Knowledge (Theoretical and Practical – builds and customizes PC) and Software IT Product Knowledge
•    Strong passion for IT
•    Proven excellence in phone and customer service manner and skills.
•    Ability to listen to and empathize with customers
•    Advanced IT product knowledge, functionality, and troubleshooting.
•    Previous Zendesk experience is preferred.
•    Ability to work under minimal supervision.