Retail Sales Assistant - NSW

 At the current time, we have Full-Time opportunities for the right candidates.  

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by:
Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,
Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,
Managing point-of-sale processes,
Handling of stock for customer orders,
Assisting with product returns, warranty, technical services, and warehouse duties,
Facilitate store marketing and stock management, in-store displays and demos
Follow up ETA for orders on behalf of customers.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations:
NSW: Silverwater and Macquarie Park

To be successful in this role, you will need:
A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.
A passion for technology and have technical knowledge about IT hardware and PC systems.
A can-do attitude, and a willingness to assist in the operation of the branch.
To demonstrate excellent customer serviceability,
Strong communication skills - both written and verbal,
Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,
To conduct yourself in a way that portrays professionalism and friendliness.

Multiple Locations, NSW, Australia
Sales

Logistics Warehouse Officer/Driver (VIC)


Over the past 25 years, Scorptec’s s operation has grown enormously. We are looking for an enthusiastic, hardworking warehouse staff to join us in sustaining our growth and continue enabling us to offer the best value and service to our customers.

Currently, we have a full-time job opportunity (Monday – Friday) for the right candidate.

As a Logistics Warehouse Officer/Driver you will be integral to the operation by:

Receiving and Dispatching shipments to and from delivery drivers.

Picking products from the warehouse for pick-up and delivery orders.

Packing goods into cartons and/or pallets for delivery.

Ensure timely shipment, smooth delivery, and handling of customer inquiries

Verify quantity and quality of goods, freight invoices, and preparation of shipping documentation

Assist in stock-take

Loading/unloading pallets.

Deliveries around stores.

Loading/unloading vans and trucks.

To be successful in this role, you will need:

A can-do attitude and willingness to work in all areas of the warehouse.

Ability to identify main differences in IT hardware, components, and systems.

Attention to detail, specifically in regards to matching up serial numbers and product codes.

A current full Driver’s License

Knowledge of proper manual handling safety & procedures

Experience using pallet jack/walkie stacker, and barcode scanners

Basic computer skills

Please be aware that if you progress through the recruitment process, you will be requested to attend a work trial/driving trial.


Dandenong South, Melbourne, Australia
Warehouse

Technical Sales Support Team Leader - VIC

At the current time, we have a Full Time Monday to Friday (Saturday as required) opportunity for the right candidate based in Clayton.

As a Technical Sales Support Team Leader, you will need to provide the best-in-class technical support for customer making decision to acquire IT products and build a custom PC. To assist customer to solve basic technical issues while using the IT products and the custom PC. To provide leadership, coaching and support to the Technical Sales Support team.

Duties:
• To provide Level 1 technical support to all Scorptec customers as part of the technical support team.
• Work closely with both the aftersales and warranty teams to ensure a positive customer experience.
• To serve as the escalation point of the Sales Teams regarding technical concerns and inquiries.
• To provide technical advice, quality, and compatibility checks for custom built systems.
• To create, follow up and process custom system quotations for the online sales team or the customer directly
• To provide technical training to the Sales team and possibly other departments
• To provide leadership, training and support to a small team of technical sales and support staff located both locally and remotely

To be successful in this role, you will need:
• 3-5 years of technical support experience – computer hardware
• Extensive Hardware Knowledge (Theoretical and Practical – builds and customizes PC) and Software IT Product Knowledge
• Strong passion for IT
• Proven excellence in phone and customer service manner and skills.
• Ability to listen to and empathize with customers
• Advanced IT product knowledge, functionality, and troubleshooting.
• Previous Zendesk experience is preferred.
• Ability to work under minimal supervision.

Clayton, Melbourne, Australia
Sales

Retail Sales Assistant - VIC

At the current time, we have a number of Full-Time opportunities for the right candidates.  

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by:
Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,
Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,
Managing point-of-sale processes,
Handling of stock for customer orders,
Assisting with product returns, warranty, technical services, and warehouse duties,
Facilitate store marketing and stock management, in-store displays and demos
Follow up ETA for orders on behalf of customers.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:
A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.
A passion for technology and have technical knowledge about IT hardware and PC systems.
A can-do attitude, and a willingness to assist in the operation of the branch.
To demonstrate excellent customer serviceability,
Strong communication skills - both written and verbal,
Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,
To conduct yourself in a way that portrays professionalism and friendliness.

Multiple Locations, VIC, Australia
Sales

Tech Retail Assistant - VIC

At the current time, we have 3 Full Time opportunities for the right candidates. One at our Clayton store, one at Rowville and one at South Melbourne.

As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:

Ability to perform technical duties and routine diagnostic procedures and processes,

Ability to inspect faulty item, duplicate fault and work on a remedy solution,

Processing sales and warranty orders,

Perform quality computer builds and testing processes,

Understand and apply quality control testing,

Provide excellent customer service and ascertain customer needs and requirements,

Manage point of sales processes,

Pick and pack customer orders,

Achieving sales targets.

You will also occasionally:

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:

A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).

Experience with hardware and software issues and how to build systems to specification.

Strong product knowledge on PC builds and product functionality.

Strong Customer Service skills -ability to build rapport and relationship with customers.

Good Communication skills – written and verbal.

Time Management Skills.

Integrity, honesty, flexibility, good energy levels and ability to deal with stress.

Willing to work in team environment.

Multiple Locations, VIC, Australia
Sales

Commercial Accounts Manager

Currently, we have a full-time opportunity for the right candidate to join our Commercial Division. The main function of the position is to develop and manage sales opportunities and managed accounts within Corporate, Government, Education and other commercial and business customers.
The main duties include:
• Present and sell IT solutions and sales support services to current and potential clients.
• Establish and maintain current client and potential client relationships.
• Follow up on new leads and referrals.
• Identify sales prospects and contact these and other accounts.
• Prepare quotations and sales contracts.
• Drive to progress and maximise Key Performance Indicators.
• Planning and forecasting on managed accounts and non-managed accounts.
• Manage customer account servicing through visitations and quality checks and other follow-up.
• Identify and resolve customer concerns.
• Assist and liaise with the Retail Sales team when required.

You will also occasionally:
• Train in different departments to broaden experience, knowledge, and skills,
• Attend training and seminars to obtain certification or relevant technical knowledge.

Before enquiring or applying for this position, please ensure that you can identify with the critical competencies outlined below. At this time applications without the minimum critical competencies will not be considered.

Skills and Experience:
• Three to five years of Sales experience, ideally in a software/IT industry selling to commercial, education and government organisations.
• Tertiary Qualification in IT/Computer Science.
• Up to date IT knowledge on Server, Networking, Workstation, PC, Laptop, Software, Print and Storage.
• Proven sales performance in a business development capacity.
• Strong telephone and presentation skills with the ability to open and close over the phone.
• Self-starter with a strong team ethos.
• Excellent interpersonal and time management skills.

Melbourne, Australia
Sales

Tech Retail Assistant - QLD

At the current time, we have 1 Full Time opportunity for the right candidate at our new store opening in Tingalpa.

As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:

Ability to perform technical duties and routine diagnostic procedures and processes,

Ability to inspect faulty item, duplicate fault and work on a remedy solution,

Processing sales and warranty orders,

Perform quality computer builds and testing processes,

Understand and apply quality control testing,

Provide excellent customer service and ascertain customer needs and requirements,

Manage point of sales processes,

Pick and pack customer orders,

Achieving sales targets.

You will also occasionally:

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

To be successful in this role, you will need:

A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).

Experience with hardware and software issues and how to build systems to specification.

Strong product knowledge on PC builds and product functionality.

Strong Customer Service skills -ability to build rapport and relationship with customers.

Good Communication skills – written and verbal.

Time Management Skills.

Integrity, honesty, flexibility, good energy levels and ability to deal with stress.

Willing to work in team environment.

Tingalpa, Australia
Sales