At the current time, we have a number of opportunities for the right candidates.  

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by:
Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,
Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,
Managing point-of-sale processes,
Handling of stock for customer orders,
Assisting with product returns, warranty, technical services, and warehouse duties,
Facilitate store marketing and stock management, in-store displays and demos
Follow up ETA for orders on behalf of customers.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:
A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.
A passion for technology and have technical knowledge about IT hardware and PC systems.
A can-do attitude, and a willingness to assist in the operation of the branch.
To demonstrate excellent customer serviceability,
Strong communication skills - both written and verbal,
Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,
To conduct yourself in a way that portrays professionalism and friendliness.

At the current time, we have 3 Full Time opportunities for the right candidates. One at our Clayton store, one at Rowville and one at South Melbourne.

As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:

Ability to perform technical duties and routine diagnostic procedures and processes,

Ability to inspect faulty item, duplicate fault and work on a remedy solution,

Processing sales and warranty orders,

Perform quality computer builds and testing processes,

Understand and apply quality control testing,

Provide excellent customer service and ascertain customer needs and requirements,

Manage point of sales processes,

Pick and pack customer orders,

Achieving sales targets.

You will also occasionally:

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

Be required to work and travel between any of our store locations
For VIC: Clayton, South Melbourne, Rowville

To be successful in this role, you will need:

A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. The experience is within a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).

Experience with hardware and software issues and how to build systems to specification.

Strong product knowledge on PC builds and product functionality.

Strong Customer Service skills -ability to build rapport and relationship with customers.

Good Communication skills – written and verbal.

Time Management Skills.

Integrity, honesty, flexibility, good energy levels and ability to deal with stress.

Willing to work in team environment.

At the current time, we have opportunities for the right candidates as an entry-level retail position. 

As a Retail Support Assistant, you will be assisting our customers and team on a daily basis by:

Handling transfer, dispatch, picking, pickup, and delivery with maximum efficiency and accuracy,
Liaising and organizing with couriers to collect the parcels in a timely manner,
Maintaining the warehouse area of the store with tidiness and orderly,
Ensuring the showroom/work area are properly set up and cleanliness maintained,
Assisting in checking Pickup shelves to ensure the orders are still there without missing items,
Assisting in picking up the new orders from overnight,
Handling of stock for customer orders,
Assisting sales team to perform any appropriate administrative tasks, including ordering office stationery & supplies, paperwork transfer back to finance, etc.

You will also occasionally:
Train in different departments to broaden experience, knowledge, and skills,
Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,
Assist in quarterly stock take.

To be successful in this role, you will need:
Previous experience in a retail store position or working with a team within a retail environment
Act with honesty, integrity, and a professional code of ethics
Ability to perform manual handling safely
Ability to use a pallet jack/ walkie stacker
Interest in IT and some basic product knowledge
High level of attention to detail
Experience as a store person within a distribution, picking, packing, and receiving warehouse would be an advantage
Good written and verbal communication skills
A current valid driver’s license would be an advantage
Good computer skills